Selected work
Each of these is written the same way: the situation, what I did, what changed, and what I would do differently. The last part is the useful one.
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PUTRI: a conversational agent for Malaysia's largest highway operator
Routine toll, traffic and account enquiries answered around the clock instead of only during contact-centre hours.
Senior Manager, Head of Artificial Intelligence & Frontiers
PLUS Malaysia
2018–2021
Conversational AI · NLU intent design · Bahasa Malaysia + English · Enterprise integration
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Digital Health: turning routine check-ups into preventive insight
Screening results reframed from a one-off report into a tracked trend patients and clinicians can act on.
Chief Technology Officer
Digital health
Health analytics · Data pipelines · Risk modelling · Cloud platform
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Hiredly: job platforms built for speed, reach and relevance
Matching moved from keyword search toward language-model understanding of what a role and a candidate actually describe.
Chief Technology Officer
Hiredly
2022–2026
Search and matching · Generative AI · Platform engineering · Product delivery
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Be Adaptive: teaching AI to people who have to use it on Monday
Nine HRD Corp claimable AI programmes delivered since 2018, to organisations including Touch 'n Go, PLUS Malaysia, Hiredly and Green Packet.
Founder, certified trainer and advisor
Be Adaptive
HRD Corp accredited training · Executive advisory · Generative AI adoption · Digital transformation
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Ever AI: mentoring a low-code platform from data to solutions
A narrower product with a clearer buyer, and a team able to ship and measure changes on a predictable cadence.
Mentor and technical advisor
Ever AI
Low-code platform · Applied AI · Product strategy · Engineering practice
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App Asia: property management that gives developers something to hand over
Handover includes a working management platform for owners and residents, instead of spreadsheets and a chat group.
Technology leadership
App Asia
Property management platform · Mobile · Payments · Multi-tenant SaaS